FAQs... (Frequently Asked Questions)
What is the RETURN POLICY?
READ CLOSELY PLEASE
🔥 JOKE GEAR — RETURNS & REFUND POLICY
We keep it simple, fair, and fast.
Because every item is made just for you... our policy is a little different than big-box stores.
📦 VERY IMPORTANT!!
All JOKE GEAR items are custom printed when you order — not pulled from a warehouse.
👉 That means we do not accept returns or exchanges for:
- Incorrect size selected
- Change of mind
- Ordering the wrong item
Please double-check your size and order details before purchasing.
✅ DAMAGED, DEFECTIVE, OR WRONG ITEMS
If something’s not right, we’ll make it right — fast.
You’re eligible for a free replacement or refund if your item is:
- Damaged in transit
- Misprinted or defective
- Incorrect item received
⏱️ CLAIM WINDOW
You must contact us within 30 days of delivery.
Include:
- Your order number
- A clear photo of the issue
👉 This helps us resolve your issue quickly.
🚫 ORDER CANCELLATIONS
Orders move into production quickly.
- We may be able to cancel within a short window (3 hours) after purchase
- Once production starts, orders cannot be canceled or changed
📬 HOW TO CONTACT US
Email: support@jokegear.com
We typically respond within 24–48 hours
⚠️ IMPORTANT NOTES
- We do not require returns for damaged items (in most cases)
- Refunds or replacements are issued after review
- Abuse of this policy may result in denied requests
💬 FINAL WORD
We’re not a giant warehouse — we’re building the World’s Funniest Clean Gear one order at a time.
That means:
- We stand behind our quality
- We keep things fair for everyone
- And we appreciate you being part of it 🙌
When will I get my order?
Most orders are processed within 2-5 business days and shipped shortly after. Delivery times vary by location, but you can typically expect your order within 7-14 business days. You'll receive a tracking number via email once your order ships.
How are your products manufactured?
Our products are print-on-demand, meaning each item is made to order just for you. This allows us to offer a wide variety of designs without excess inventory, and ensures every product is freshly made with care
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer competitive rates, and free shipping may be available on qualifying orders.